Cancellation Policy

At AccuTech Inc., we process orders rapidly to ensure your tech reaches you as fast as possible. Because of this automation, the window for cancellation is limited.


1. Standard "In-Stock" Products


  1. Window: You may cancel an order for standard, off-the-shelf items (printers, monitors, peripherals, etc.) at no cost before the shipping label is generated. * Post-Shipping: If the order has already been handed to the carrier, it cannot be canceled. You must instead follow our Return Policy upon delivery. Shipping fees in this instance are non-refundable.

2. Custom-Built & Configured Systems


  1. The "Build" Rule: For custom-built desktops, laptops with upgraded RAM/SSD, or pre-configured CCTV kits, cancellations are only accepted within 6 hours of order placement.
  2. Labor Fee: Cancellations made after the "Build" process has begun but before shipping may be subject to a 15% Restocking/Labor Fee to cover the technical work already performed by our engineers.

3. Software & Digital Licenses


  1. Instant Delivery: Digital software licenses (Windows keys, Antivirus, Creative Cloud) are non-cancellable and non-refundable once the license key has been generated and sent to your email.

4. How to Request a Cancellation


To ensure the fastest processing, we do not accept cancellations via social media or standard mail. Please use one of the following:

  1. Direct Portal: Log into your AccuTech account, go to "Order History," and click the "Request Cancellation" button.

Refund Timeline


Once a cancellation is confirmed:

  1. Authorization Holds: Most banks release the "held" funds within 3–5 business days.
  2. Completed Payments: Refunds will be credited back to your original payment method within 5–7 business days, depending on your financial institution.

Why this is "Brilliant" for AccuTech:


  1. Protects Labor: By including a "Labor Fee" for custom builds, you ensure that your technicians' time isn't wasted by indecisive buyers.
  2. Clarity on Software: Digital keys are a high-fraud area; being "Non-Cancellable" protects your digital assets.
  3. Automated Feel: Encouraging the use of a "Direct Portal" reduces the workload on your customer service team.